Customer Service Professional (CSP) (Edmonton)

Edmonton 18550 - 118A Ave Edmonton, AB T5S2K7, CAN

Description We’re currently hiring for a full time Customer Service Professional (CSP) for our Edmonton Customer Solutions Centre. In this role, you’ll be challenged to think on your feet, learn on the job and get a little bit better each and every day, with the support of a team that always has your back. At the core of the position is understanding and meeting our customers’ needs. As a Customer Service Professional, you’ll be a key brand ambassador – listening to customer inquiries, addressing concerns, and ensuring every interaction leaves a positive impression. Your role is to provide clear information, resolve issues, and process transactions seamlessly.

Each day, you’ll be responsible for:

Communicate with customers – including contractors, dealers, homeowners, and sales partners – to provide accurate, timely information.

Completing all required paperwork accurately and on time, from processing orders to creating detailed sales quotes.

Supporting the sales team with essential administrative tasks, ensuring smooth operations.

Preparing and quoting chargeable service work, including parts and labour, to keep customers informed of costs.

Scheduling installations and coordinating Service Technicians efficiently, maximizing each day’s appointments for a full, effective schedule.

This is a role where clear communication and a proactive approach make all the difference in delivering an exceptional brand experience.

We hire as much for attitude as we do for experience. Here’s who and what we’re looking for.

High school diploma or equivalent.

3-5 years of solid experience in customer service, bringing a strong foundation in helping customers.

Proficient with computer systems and comfortable learning new tools.

Handles complex inquiries independently with exceptional listening and problem‑solving skills.

Builds effective relationships and maintains a warm, professional phone presence.

Thrives in a high‑paced environment, easily managing multiple tasks.

Skilled in research and analysis to get to the root of issues.

Meticulous attention to detail, strong organizational skills, and a commitment to continuous learning to meet the role’s demands.

Takes ownership and accountability for all information shared with customers.

Consistently demonstrates advanced customer service skills, keeping customer satisfaction as the top priority.

Excellent time management and prioritization abilities.

Communicates professionally and courteously, adapting to different customer needs.

Experience in sales or building construction would be a valuable asset.

Every day at All Weather is an opportunity to roll up your sleeves and move one step closer to your goals. If you’re interested in this role, we encourage you to apply regardless of the criteria we’ve asked for. Please visit our careers page to get started now Apply on Kit Job: kitjob.ca/job/2pq4b8