Retail Sale Associate, PT, Edmonton

Job Mission

Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. They are educated with expert product knowledge and use proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.Major Accountabilities

Provide customer service using proper selling techniques, product knowledge, and the GUEST service model. Greet and make customer contact. Understand the customer's needs. Educate the customer on product features and benefits. Resolve any customer problems or answer any questions. Transact the sale through suggestive selling, multiple selling, and effective closing.Correctly measure and fit customers with appropriate NB product. Inform customers about any promotions we have running. Keep the floor looking clean, organized, and well stocked. Ensure items are labeled and price marked properly. Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, and reporting shrinkage or security violations.Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses. Requirements for Success

Strong customer service and verbal communication skills. Ability to flourish in a team environment. Past retail experience preferred, but not necessary. Familiarity with cash register functions. Ability to perform basic math quickly. Willingness to work a flexible schedule that may include weekends and holidays.Physical ability to lift 4 lbs. frequently; lift up to 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods; climb ladders or stairs frequently. Flexible Work Schedule

North American office-based associates are expected to come into the office on Wednesdays, with other occasional in‑office days for meetings and events as needed. The hybrid model encourages rich in‑person experiences while providing high levels of flexibility. Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.

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