WCB-Alberta Adjudicative Processing Manager (Edmonton)

Elevate service quality at WCB-Alberta by managing the Contact Centre and adjudicative processing functions in Edmonton. This role emphasizes leadership in service redesign and operational improvement. As the Manager of Contact Centre, Adjudicative Processing&Industry Support, you will oversee essential functions within the organization, ensuring optimal service delivery. Your leadership will guide teams through complex operations and support strategic initiatives aligned with corporate priorities. Engaging with multiple stakeholders, you will foster strong collaborations to enhance service standards and operational flow.Key Responsibilities

Provide direction to teams for consistent service Ensure operational efficiency and quality delivery Lead initiatives that span across service areas Support implementation of new systems and tools Navigate priorities balancing short and long-term goals Requirements

Preferred post‑secondary education in relevant fields Experience in complex operational environments Demonstrated ability in service redesign initiatives Proven ability to develop business cases for leadership Solid problem‑solving and interpersonal skills Play a vital role in improving WCB-Alberta’s service delivery while shaping the future of workplace support.

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