Customer Sales and Service Representative, Edmonton

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Customer Sales and Service Representative Location: Lac La Biche, AB, CA, T0A 2C0

Reporting to the

Agency Manager,

the

Customer Sale and Service Representative 2 (CSSR 2)

is responsible for serving and assisting customers in the selection and purchase of goods and services and/or fuel and fuel products to meet their needs. The Representative provides service in accordance with UFA’s Customer Service Policy and initiates and/or implements corrective action as required to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position will cross-train in multiple functions of the store or site.

Responsibilities:

Provide prompt, knowledgeable service to customers in-store and over the phone.

CRM support, including customer management, leads and fulfillment activities, as required.

Perform accurate cash handling, billing, and daily balancing procedures.

Assist with shipping/receiving, inventory counts, and merchandising in assigned store or yard areas.

Maintain clean, organized, and safe workspaces in compliance with UFA standards.

Support special projects and events (e.g., trade fairs, farm shows).

Assist with fuel inventory management activities such as daily fuel reconciliations, fuel variance investigation, weekly physical tank dips, and dispenser meter head comparisons, as directed.

Act as a subject matter expert, when required, guiding peers on product knowledge, service practices, and UFA policies.

Assists junior Customer Sales and Service Representatives with minor customer service issues.

Assist with special projects, such as other support for other agency sites, farm stores, farm shows, trade fairs, etc.

Qualifications:

Grade 12 diploma with 3–5 years of related experience.

Strong customer service skills and product knowledge in agriculture or petroleum.

Proficiency in Microsoft Outlook, Excel, and enterprise systems (e.g., Dynamics).

Capable of physical labour and lifting up to 25 kg. Forklift, warehouse, or yard experience is an asset.

Must maintain current certifications (WHMIS, TDG).

You and UFA. Let’s Grow Together.

UFA is one of Canada’s largest and most progressive agricultural co-operatives. We’re a multi-billion-dollar organization that offers the products, services, and support our 127,000+ members need to build, grow and succeed. While our roots will always be in agriculture, we’re proud to support the industries and communities that drive Western Canada’s economy. We need your skills, expertise and ideas to help us keep growing.

A Business with a Purpose

- Join a member-owned co-operative with a mission that matters: improving the well-being of our members, helping them feed the world, and enabling investment in local communities.

Recognized and Rewarded for Your Performance

- At UFA, success is shared. You’ll own your work and be recognized for both individual and organizational results.

Work-Life Success

- We prioritize safety, respect your time, and offer flexible options and comprehensive benefits to support your life inside and outside of work.

We Help Each Other Grow

- Our collaborative culture fosters growth through hands‑on experience, mentorship, training, educational support, and diverse career paths.

Diversity Equity, and Belonging

At UFA, we care about our employees and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse backgrounds, where everyone can do their best work. If you require accommodation during the application or selection process, please contact .

Stay Connected

We thank all applicants for their interest. Only those selected for an interview will be contacted.

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