Service Writer (Edmonton)

Brandt is currently seeking a Service Writer for our Edmonton Construction and Forestry location. The Service Writer is responsible or assisting the Service Manager in maintaining accurate and on-time reports and records in relation to the Service Department’s operation. DUTIES & RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO: - Field internal and external customer inquiries promptly to provide accurate and helpful information, ensuring a positive customer experience. - Provide timely updates to customers on service progress to maintain transparency and satisfaction. - Open and track work orders as directed by the Service Manager or Shop Foreman, maintaining control until they are closed and invoiced to ensure accurate job completion. - Process work orders by preparing them thoroughly for review prior to closing, ensuring accuracy and completeness. - Close work orders promptly and accurately to support effective billing and record-keeping. - Ensure precise time tracking and posting to work orders, making corrections as directed by the Service Manager to guarantee accurate labor accounting. - Maintain the Service Department filing system and service library, ensuring that all bulletins, manuals, and multimedia materials are current and accessible under the supervision of the Service Manager. - Update customer profiles regularly by recording equipment details, operational hours, and other relevant data from work orders to support accurate customer records. - Maintain inventory of accessories and supplies and preparing replacement orders as needed. - Prepare Service Technician efficiency reports as needed to support performance tracking and operational improvements. - Process warranty and product improvement claims, including calculating charges, submitting claims, and following up to ensure timely resolution and cost recovery. - Other duties as assigned. QUALIFICATIONS/REQUIREMENTS: - Knowledge of office procedures. - Basic knowledge of accounting practices. - Experience with standard desktop applications including Microsoft Office Suite. - Ability to organize and direct workflow. - Ability to multi-task in a fast paced environment. - Possess a strong customer service focus with a commitment to delivering high quality customer service. - General understanding of mechanical/technical terminology considered an asset. Apply on Kit Job: kitjob.ca/job/2prf8o