Senior Guest Services Representative - Luxury Salon & Spa …, Edmonton

Carrie’l Salon & Spa is seeking an experienced and highly organized Senior Guest Services Representative to join our front-end team. This is not an entry-level reception position. We are looking for someone who thrives in a fast-paced luxury environment, understands how to manage high-volume scheduling, confidently supports retail and rebooking goals, and delivers an exceptional guest experience from start to finish. Our front-end team plays a critical role in both the guest experience and overall success of the business. The ideal candidate is professional, proactive, detail-oriented and able to remain calm and confident while managing multiple priorities throughout the day. Key Responsibilities - Deliver a welcoming, elevated guest experience from check-in to check-out - Manage a high-volume appointment schedule with accuracy and efficiency - Maximize bookings through rebooking and service enhancement recommendations - Support retail sales, gift card promotions and guest retention initiatives - Confidently communicate with guests in person, over the phone and online - Handle guest concerns professionally and efficiently - Coordinate closely with service providers and management throughout the day - Confirm appointments and manage scheduling adjustments as needed - Maintain front-end cleanliness, organization and presentation standards - Contribute positively to overall team culture and salon performance Requirements - Minimum 2 years of salon, spa, med spa, luxury hospitality, or high-end front desk experience REQUIRED - Proven experience with rebooking, retail sales and schedule management - Strong multitasking and organizational abilities in a fast-paced environment - Professional, polished, and fashion-forward presentation - Strong communication and problem-solving skills - Comfortable working toward retail and guest retention goals - Strong computer and booking software skills - Ability to remain composed and professional under pressure - Evening and Saturday availability required Compensation & Perks - Base hourly wage based on experience - Additional gratuities, retail commission and performance incentives - Complimentary hair services every 6 weeks - Monthly spa and esthetic service allowance - Staff discounts on services and professional retail products - Opportunities for growth within an established luxury salon and spa brand If you are passionate about the beauty industry, enjoy creating exceptional guest experiences and are looking for a long-term opportunity within a high-performing team, we would love to hear from you. About Carrie’l Salon & Spa Established in 1983 by Carrie Laskin, Carrie’l Salon & Spa is one of Edmonton’s premier full-service salon, spa, and medical spa destinations. Carrie is an award-winning hairstylist with more than 40 years of industry experience and has mentored many of Edmonton’s top stylists. Carrie’l offers luxury salon, spa and medical aesthetic services along with a curated selection of professional beauty brands and products. Pay: $17.00-$20.00 per hour Advantages: - Extended health care - Store discount - Wellness program Application question(s): - Where was your experience? Was it in a salon, spa or medi spa? Experience: - Guest services: 2 years (required) Work Location: In person Apply on Kit Job: kitjob.ca/job/2pt186