Office Manager / Operations Admin (Edmonton)

Office Manager / Operations Admin

Date posted:

[Date when published] |

Pay:

CA$19.00 – CA$29.49 per hour |

Job Type:

Full-time |

Work Location:

In person — Edmonton, AB T6N 1M2 Company Overview

Web3 is an Edmonton‑based digital marketing agency that specializes in SEO, responsive web design, and digital marketing. Our creative team uses new technology and innovative ideas to deliver groundbreaking solutions and superior value for clients. We are growing and looking for talented people to strengthen our dynamic team. Reporting directly to the Principal / Creative Director, the Office Manager / Operations Admin is the operational backbone of our South Edmonton office. This senior, multi‑hat role combines administrative leadership, accounts receivable, client account management, light project coordination, and hands‑on involvement in day‑to‑day work such as basic WordPress updates, SEO support, and AI‑assisted workflows. Key Responsibilities

Office & Operations Management

Coordinate office activities and day‑to‑day operations to ensure efficiency and compliance with company policies Track and order office supplies, manage couriers, and handle reception duties as required Maintain filing systems, records, and databases (personnel, financial, client, project) Plan and coordinate internal meetings, track time, and follow up on action items

Accounts Receivable & Bookkeeping Support

Create and send client invoices and receipts Track payments, follow up on outstanding A/R, and work with external bookkeeping services to keep records accurate Update spreadsheets and time entries as needed Track and consolidate office expenses Submit timely reports and assist with scheduled financial summaries

Client Account Management & Support

Serve as primary point of contact for clients on day‑to‑day matters Receive, log, and triage client update requests Assist clients with lightweight WordPress edits (text, images, simple page updates) Coordinate with SEO, design, and development teams to ensure client requests are completed on time Communicate clearly and professionally with clients via email, phone, and meetings

SEO & Digital Marketing Support

Assist the SEO team with routine tasks (reporting, content uploads, on‑page updates, keyword research support) Use AI tools to draft content, summarize information, and streamline workflows Help maintain client SEO documentation and reporting

Executive & Administrative Support

Provide administrative support to the Principal / Creative Director, including calendar management, correspondence, and prioritization of incoming requests Write and distribute internal and external correspondence (emails, memos, letters, proposals) Assist in preparing presentations, proposals, and reports Handle confidential and sensitive information with discretion and valuable judgment Coordinate travel arrangements as requested

General

Assist colleagues across departments when operational requirements dictate Take on additional duties and special projects as the company evolves

Required Skills & Qualifications

Minimum 2 years of experience in office administration, operations, executive support, or a similar role in a fast‑paced environment Demonstrated experience with bookkeeping and/or accounts receivable (invoicing, payment tracking, A/R follow‑up) Comfort making light updates to WordPress websites (editing pages, posts, images, basic content) Working familiarity with AI tools (ChatGPT, Claude, Gemini) and a willingness to use them daily Strong working knowledge of Google Workspace (Gmail, Drive, Docs, Sheets, Calendar) is essential Excellent written and verbal communication skills — spelling, grammar, and tone matter Proven organizational and time‑management skills, with the ability to multitask and prioritize a varied workload Ability to handle sensitive and confidential information with discretion Proactive problem‑solver with strong decision‑making capability and the ability to work with little supervision Excellent interpersonal skills and the ability to build trust with clients, vendors, and team members High school diploma required; BSc/BA in office administration, business, marketing, or a related field is preferred Considered an Asset

Experience in an agency, marketing, or creative services environment Background in SEO, digital marketing, or content writing Experience with social media management Web design, graphic design, or visual content creation skills Google Ads or Google Analytics certification Experience with Canva, Adobe Creative Suite, Figma, or similar design tools Professional writing experience (salaried or freelance) Familiarity with project management tools (Asana, Trello, ClickUp, Monday, etc.) Familiarity with accounting/invoicing software (QuickBooks, Xero, FreshBooks, etc.) We Offer

Competitive wages ($19.00 – $29.49/hr depending on experience) Dental, vision, and extended health care Flexible schedule On‑site parking Opportunities to learn SEO and digital marketing directly from industry experts Opportunities to work with industry‑leading organizations across a variety of sectors Location

Edmonton, AB T6N 1M2 – must reliably commute or plan to relocate before starting. Work location is in‑person. We would like to thank all applicants for their interest, but only those selected for an interview will be contacted. The above statements describe the general nature and level of work performed by people assigned to this role and are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

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