Guest Service Agent (Seasonal Part Time until October 1, 2026), Edmonton

Guest Service Agent (Seasonal Part Time until October 1, 2026) Fairmont Hotel Macdonald, located above the river valley in Edmonton, has delivered luxury hospitality since 1915. The hotel has earned Michelin Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards and offers award‑winning dining, a multi‑level health club, and world‑class service.

The team is devoted to creating memorable experiences for guests, prioritizing guest comfort and convenience across all aspects of the hotel’s operation.

Our commitment to diversity and inclusion means we are an inclusive company and seek to attract, recruit and promote diverse talent.

We are looking for a Guest Service Agent who will take care of guests from arrival to departure, ensuring a memorable experience.

Responsibilities Reporting to the Front Office Manager, the essential job functions include:

Provide effective and fast service in a friendly manner.

Check in and check out hotel guests according to standards and policies.

Answer incoming calls.

Monitor for special rates and billing arrangements.

Address concerns promptly to ensure the highest level of guest satisfaction.

Prepare for VIP and all loyalty members arrivals to ensure a flawless experience.

Coordinate storage, delivery, and distribution of guest mail, messages and packages.

Maintain a clean, organized and sanitized front desk in accordance with safe policies.

Ensure the front desk is stocked with essential materials.

Maintain a professional, neat and well‑groomed appearance, adhering to hotel grooming standards.

Communicate guest comments to the Assistant Front Office Manager or Manager on Duty.

Be familiar with fire and emergency procedures.

Perform other front‑office responsibilities as required.

Physical Aspects of Position

Constant standing and walking throughout the shift.

Frequent lifting and carrying up to 30 lbs.

Occasional kneeling, pushing, pulling, lifting, ascending or descending ladders, stairs, and ramps.

Experience and Skills

Previous front desk or reception experience is a strong asset.

Effective communication skills.

Knowledge of Microsoft Windows XP is an asset.

Knowledge of Micros PMS or Opera is an asset.

Good command of the English language.

Hotel or hospitality degree or diploma is an asset.

Availability for shift work including weekends and holidays.

Can work on holidays, weekends, overnights and other non‑day shifts.

Benefits

Comprehensive benefits package (Medical, Vision&Dental) for full‑time permanent employees.

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full‑time permanent employees.

Employee travel program with discounts on room rates, food and beverage at Fairmont&Accor properties worldwide.

Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support.

Learning programs through our Academies designed to sharpen skills.

Ability to make a difference through Corporate Social Responsibility activities.

Career development opportunities with national and international promotion opportunities.

Hourly Range: $23.48– $24.48 CAD gross per hour.

Must be legally eligible to work in Canada; the hotel is unable to assist candidates in obtaining work authorization documents.

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