Customer Service Associate (Remote), Jacksonville

We are looking for friendly, dependable individuals to join a remote team focused on helping members receive clear information, guidance, and support. This position is ideal for someone who enjoys communicating with people, answering questions, staying organized, and providing a positive client experience from home. You will be assisting members who have requested information, helping them schedule virtual appointments, reviewing basic program details, and supporting them through a simple online process.Full training is provided, and no previous experience is required. Daily Responsibilities Respond to members who have requested information Provide clear and professional support by phone, video, and online tools Schedule and confirm virtual appointments Answer general questions and help members understand available optionsAssist with basic online forms and account updates Follow up with members to ensure a smooth experience Keep accurate notes and records Manage daily appointments and communication Use digital tools to stay organized Participate in training, coaching, and team development What We Offer100% remote work-from-home position Flexible scheduling options No cold calling Weekly pay structure Bonus and incentive opportunities Full training provided Ongoing mentorship and support Medical reimbursement options for qualifying individuals Career growth opportunitiesLeadership development Recognition programs and team events Supportive team environment What We’re Looking For Strong communication skills Friendly and professional attitude Reliable and self-motivated Comfortable working independently from home Organized and detail-orientedBasic computer skills Comfortable using phone, video, and online systems Willing to learn and follow a structured process Positive, client-focused mindset Experience in customer service, client support, sales, administration, or call center work is helpful but not required. Applicants must be legally authorized to work in the United States or Canada.This is a strong fit for someone looking for a remote opportunity with flexibility, training, mentorship, and long-term growth in a supportive team environment.