Guest Services Agent (Fredericton)

Hilton Garden Inn Fredericton Downtown is looking for a full-time Guest Services Agent to join our team. If you would enjoy working in the best work environment in the city, have the ability to identify and resolve guest-related concerns, and are adaptable to changing demands, this opportunity will allow you to grow and develop your skills! Responsibilities - Assist with the daily operations of the Guest Service Department ensuring that every guest internal and external receives prompt and courteous service - Maintain room security through effective policy and procedures regarding key control, guest check-in, and handling incoming telephone calls - Ensure effective check-in and check-out procedures are followed for details and standards - Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, suites, rooms, packages, etc . are delivered upon - Actively participate in the prompt and courteous handling of all guest requests, including but not limited to: check-in, check-out, reservations, telephone messages, inquiries, luggage, billing issues, and no-show complaints - Effectively communicate with co-workers as needed, to ensure that guest expectations are exceeded - Maximize room revenue by following revenue management strategies and techniques as directed by the Guest Services Manager - Follows shift checklists to ensure all duties are completed in a timely manner - Must maintain proper balance and knowledge of daily transactions and float responsibilities* Qualifications: - Able to work as a team player - Highly organised and time effective - Related experience with Front Desk operations an asset - High proficiency in operation of computers, experience using the Opera reservation system an asset - Able to handle difficult situations, accommodate special requests - Professional in appearance and demeanour - Excellent communication skills - Able to maintain a flexible work schedule, including evenings and weekends - Able to work effectively in a fast paced environment with minimal supervision - Must be able to speak both official languages, additional languages would be an asset Job Types: Full-time, Permanent Pay: $19.31 per hour Benefits - Company events - Dental care - Discounted or free food - Employee assistance program - Life insurance - On-site gym - On-site parking - Store discount - Vision care - Wellness program Work Location: In person Apply on Kit Job: kitjob.ca/job/2o3c9w