Mechanical Engineer/Technical Support Representative (Hartland)

Do you want to collaborate with people who are enthusiastic about what they do? Would you enjoy being part of a workplace that values teamwork, respect, and hands-on problem solving—with competitive benefits to match? If so, Craig Manufacturing may be the right fit for you! Why choose Craig Manufacturing? Family-owned since 1946, Craig Manufacturing has a long history of delivering custom manufacturing solutions for heavy construction equipment. With locations in both the United States and Canada, Craig provides extensive support and service to help customers maximize the performance of their equipment. Your journey starts here! About the Role: We are seeking a motivated and customer-focused Mechanical Engineer / Technical Support professional to join our team at our Hartland, New Brunswick facility. This is a fully on-site, in-person position. Remote or hybrid work is not available. This is a full-time role with on-the-job training provided, making it an excellent prospect for individuals looking to start or grow their career in the heavy equipment industry. Schedule (On-Site – Hartland, NB) Monday to Thursday: 7:00 am – 5:00 pm Friday: 7:00 am – 4:00 pm Key Responsibilities: - Provide technical support for Craig heavy equipment attachments - Troubleshoot hydraulic, mechanical, and electrical issues - Assist customers with issue resolution and product guidance - Interpret technical drawings, schematics, and product specifications (or learn to) - Support Inside Sales with custom quoting, product configurations, and engineered-to-order solutions - Assist with warranty reviews, including initial assessment of reported issues and documentation - Maintain and update the online parts portal database - Document support cases and identify recurring issues to support continuous improvement initiatives - Collaborate cross-functionally to resolve customer concerns Requirements - Degree in Mechanical Engineering or Mechanical Engineering Technology - Strong interest in mechanical systems, troubleshooting, and heavy equipment - Basic understanding of hydraulics, mechanical components, or electrical systems (training provided) - Ability to read technical drawings or willingness to learn - Strong problem-solving skills and attention to detail - Effective communication and customer service skills - Willingness to learn and grow in a technical role - Experience with AutoCad Nice to Have - Exposure to heavy equipment or industrial machinery - Co-op, internship, or hands-on mechanical experience - Familiarity with tools, equipment, or technical environments What Success Looks Like (First 6 Months) - Build a solid understanding of Craig products, systems, and common customer issues - Confidently handle basic technical support inquiries with minimal supervision - Demonstrate the ability to troubleshoot common hydraulic and mechanical issues - Effectively communicate with customers and internal teams in a clear and professional manner - Accurately support Inside Sales with quoting and product configuration tasks - Contribute to warranty reviews with thorough and well-documented assessments - Maintain accurate updates within the parts portal and documentation systems - Show strong attention to detail while prioritizing high-impact and time-sensitive issues - Build effective working relationships across Engineering, Sales, Production, and Warranty teams What we Offer: - On-the-job training and mentorship - Opportunities for career growth and advancement - Exposure to engineering, sales, and production functions - A supportive, team-oriented work environment - Competitive regional wages - Medical benefits (single/family coverage) - Holiday pay + 1st year vacation accrual - Matching RRSP program - Performance pay incentives - Clothing allowance, and much more! Apply today to join a team where your work has a direct impact. Pay is commensurate with experience. We thank all candidates that apply, but only those selected for an interview will be contacted. Benefits - Casual dress - Dental care - Disability insurance - Employee assistance program - Extended health care - Life insurance - On-site parking - Paid time off - RRSP match - Vision care Work Location: In person Apply on Kit Job: kitjob.ca/job/2pbf9t