Senior Support Consultant for Hydrographic Solutions …, Fredericton

Become a key player at Teledyne CARIS as a Senior Support Consultant focusing on hydrographic and cartographic software. This role emphasizes technical expertise and leadership in customer service. In this vital position with Teledyne CARIS, you will provide expert support for our cartographic production software while shaping training and consulting practices.You’ll work directly with clients to resolve technical escalations, guide software transitions, and enhance the hydrological operations through S-100 and S-101 implementation. This role merges customer support with a cutting‑edge approach to product evolution. Key Responsibilities

Advise on CARIS software usage and best practices Resolve high‑impact technical escalations effectively Conduct comprehensive customer training sessions Assist transitions to modern geospatial workflows Partner with cross‑functional teams to incorporate feedback Requirements

Master’s degree in a relevant field or equivalent experience Over 10 years in cartographic production Expertise with IHO standards and ENC procedures Proficient in Python for automation tasks Leadership experience in technical environments

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