Service Advisor (New Brunswick)

Description At Steele Auto Group , work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential. Land Rover Moncton is seeking a Service Advisor to join our team. As a Service Advisor with Land Rover Moncton , you will be the primary point of contact for customers seeking vehicle maintenance or repairs. Your responsibilities will include greeting customers, assessing vehicle issues, providing cost estimates, and coordinating service appointments. If you have strong communication skills, automotive knowledge, and a passion for ensuring customer satisfaction, this role presents a fantastic prospect to excel in the automotive service industry. Hourly Wage Range: $21.40 to $25.70, plus performance bonus Responsibilities Determine automotive problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problems Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions Develop estimates by costing materials, supplies, and labor Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns Maintain automotive records by recording problems and corrective actions planned Update job knowledge by participating in educational opportunities; reading manufacturers' publications Enhance the store's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Qualifications At least one year of customer service experience Previous experience in an Automotive Service Advisor role is considered an asset Strong interpersonal skills: a good listener who can cultivate relationships Ability to work in a team-driven environment Good organization and learning skills Valid driver’s license with acceptable driver’s abstract Benefits 100% Matched Retirement Savings Plan – Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years! Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered. Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP. Employee Discounts – On vehicle purchases, parts, and service at any of our locations. Work Boot Reimbursement – Reimbursement immediately, no waiting required! Access to Steele University – you will get engaging, role‑specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills! #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2puuck