Permacon Customer Experience Manager Position Acton

Lead customer satisfaction initiatives as a Customer Experience Manager at Permacon in Milton, Ontario. Manage a skilled team committed to streamlined service and operational excellence. This leadership role includes supervision of the Customer Experience team across the Southwestern Ontario region, reporting directly to the Vice-President of Sales. You will focus on training and developing staff to enhance logistics, order taking, and database management. Building robust relationships with relevant departments will also be key to your success in this position. Key Responsibilities: • Lead a team of Customer Experience staff and Dispatchers • Direct the implementation of service policies and procedures • Oversee logistics and inventory management processes • Enhance training and development for team members • Foster collaboration with sales and planning teams Requirements: • College diploma in business administration or equivalent • At least 5 years of customer service experience • 3 years in a supervisory role • Excellent problem-solving and teamwork skills • Robust Microsoft Office proficiency Drive success and elevate customer experience as the Customer Experience Manager at Permacon. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2o9n3h