Service Writer, Grande Prairie

Brandt is currently seeking a Service Writer for our Grande Prairie Construction and Forestry location.

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties&Responsibilities

Fields internal and external customer inquiries to the Service Department

Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced

Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager

Maintains Service Department filing and records

Updates customer profiles using equipment, hours, or other information from the customer work orders

Maintains accessories and supplies and prepares replacement orders

May prepare Service Technician efficiency reports

May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

Required Skills

Knowledge of office procedures

General understanding of mechanical/technical terms is preferred

Basic knowledge of accounting practices

Required Experience

Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions

High School Diploma or equivalent experience

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