Service Advisor (Grande Prairie, Whispering Ridge)

Overview Fountain Tire Grande Prairie (Whispering Ridge) an established automotive repair shop is looking for a friendly and dedicated individual to join our team as a

Service Advisor .

What is in it for you?

Competitive compensation: $75,000 to $90,000 per year plus potential bonuses.

Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching.

We will develop your skills and certifications with our excellent training program&opportunity for advancement.

The opportunity to work with an excellent team and great customers.

Regular day shifts.

Great discounts for you and your family on tires, parts and mechanical services.

Primary Responsibilities

Creating work orders and arranging bookings and communicating them to the technicians.

Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.

Provide proactive calls to customers to determine their satisfaction level with the service they have received.

Recommend tire service, specialty tire service, wheel and mechanical service to customers.

Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.

Keep promotional material updated in the showroom.

Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.

Complete assigned e-learning and safety courses and adhere to standards and policies as described in learning modules.

Assist in inventory management through documentation processes and annual inventory counts.

What does it take to get on track?

At least 2 years of experience in the automotive repair or tire industry is required.

Effective listening skills with the ability to identify customer needs and provide recommendations.

Working knowledge of passenger, light truck and specialty tires and mechanical services.

Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract.

Excellent customer service and a great attitude are a must.

A team player who takes pride in their work.

At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or online today!

We use automated technology-assisted tools to help streamline our hiring process. These tools operate under strict privacy and fairness standards. Final decisions are always made by our hiring teams.

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