Customer Service Representative (Grimsby)

Our client is seeking a hard-working Customer Service Representative to join their team. If you are an organized, self-led individual, have solid organizational skills, and can wear many hats, this could be an excellent opportunity to contribute to a fast-paced manufacturing setting. This role offers the chance to work in B2B customer service, gain hands-on experience with order management and logistics, and play a key role in ensuring customer satisfaction. What our client has to offer: Competitive hourly wage and a profit-sharing program Opportunity to work cross-functionally with Sales, Shipping, and other departments A stable, team-oriented environment A role that directly works to achieve high customer satisfaction and retention Responsibilities: Input orders into ERP system for sales accurately and efficiently; update customer details when needed Provide customer service across multiple channels (email, phone, in-person, etc.), delivering accurate details about shipping, payment, lead times, and other order details Communicate consistently with other departments regarding order details to ensure timely and accurate delivery; monitor orders throughout the production and delivery process, communicating changes when needed Prepare shipping documents (BOL, packing slips, customs documents, labels); review and confirm pricing alignment across all documents and systems Other ad hoc tasks as needed Qualifications: 1-2 years in a customer service role, preferably in B2B customer service. Exposure to manufacturing or production environments an asset. Demonstrated excellence in communication, organizational skills, problem-solving ability, and attention to detail. Proficient using Microsoft Office (Excel, Outlook, Word, Power Point) Familiarity with basic accounting concepts, purchasing principles, and/or ERP systems are strong assets. This posting is for an open vacancy currently available within our client''s organization. Interested and qualified candidates please apply today. We would like to thank all applicants; however, only those under consideration will be contacted. To be eligible for this role, you must be legally eligible to work in Canada. Please note that we use AI tools as part of our recruitment process to enhance efficiency and improve candidate experience. #IND1 Apply on Kit Job: kitjob.ca/job/2ohqvt