Customer Service Representative, Grimsby

Our client is seeking a hard-working

Customer Service Representative

to join their team.

If you are an organized, self-led individual, have strong organizational skills, and can wear many hats, this could be an excellent opportunity to contribute to a fast-paced manufacturing setting.

This role offers the chance to work in B2B customer service, gain hands‑on experience with order management and logistics, and play a key role in ensuring customer satisfaction.

What our client has to offer: Competitive hourly wage and a profit-sharing program Opportunity to work cross-functionally with Sales, Shipping, and other departments A stable, team-oriented environment A role that directly works to achieve high customer satisfaction and retention

Responsibilities: Input orders into ERP system for sales accurately and efficiently; update customer details when needed Provide customer service across multiple channels (email, phone, in-person, etc.), delivering accurate details about shipping, payment, lead times, and other order details Communicate consistently with other departments regarding order details to ensure timely and accurate delivery; monitor orders throughout the production and delivery process, communicating changes when neededPrepare shipping documents (BOL, packing slips, customs documents, labels); review and confirm pricing alignment across all documents and systems Other ad hoc tasks as needed

Qualifications: 1-2 years in a customer service role, preferably in B2B customer service. Exposure to manufacturing or production environments an asset. Demonstrated excellence in communication, organizational skills, problem-solving ability, and attention to detail. Proficient using Microsoft Office (Excel, Outlook, Word, PowerPoint)Familiarity with basic accounting concepts, purchasing principles, and/or ERP systems are strong assets.

To be eligible for this role, you must be legally eligible to work in Canada.

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