Systems Administrator 5302 (Guelph)

All candidates, please note this role is fully onsite Description: The Operations Control Centre (OCC) team is responsible to monitor OPS Services and underlying infrastructure like mainframes, UNIX, Windows servers, storage and network devices 24/7/365 to ensure these are available as per defined SLAs by taking prompt necessary actions or escalating to Tier2/3 or vendors as needed. These services include critical, essential, time sensitive public facing applications, websites, systems, subsystems which are hosted in OPS Guelph, Kingston and regional data centres, some of them are as under: Integrated Courts Offences Network (ICON) Public Guardian Trust Account Management System (PGTAMS) Ontario Disability Support Program (ODSP) Personal Property Security Registration (PPSR Health Card Validation, Organ Donor Registry, Claims, payments and documents registrations. Registration and Licensing System of Ontario (RLSO) and internal services like Integrated Financial Information System (IFIS) Workforce Information Network (WIN) Enterprise Service Management System (eSMT) etc. OCC Team is also responsible to provide onsite support in Main Computer Room, Justice and PKI cages as requested by Tier 2/3 SMEs working remotely for physical interventions to devices hosted in the data centres on regular basis or while working on high priority Incidents impacting OPS services. OCC provides access to data centres to vendor support staff responding to hardware repair calls and escorts them during their visits and coordinate related parts deliveries OCC also provide Smart Hands service for physical interventions to Co-Lo clients for their devices hosted in OPS data centres as directed by their SMEs working remotely and provide escorts to their vendors. A resource is required to support above mentioned responsibilities professionally and in timely manner, using state-of-art tools to minimize impact on public and meet our SLAs with Co-Lo clients. Responsibilities: Endto EndmonitoringofOPSServicesandunderlyinginfrastructurelikemainframes,UNIX,Windowsservers,storageandnetworkdevices24/7/365toensuretheseareavailableasper definedSLAsbytakingpromptnecessaryactionsorescalatingto Tier2/3orvendorsasneeded. Theseservicesincludecritical,essential,timesensitivepublicfacingapplications,websites,systems,subsystemswhicharehostedinOPSGuelph,Kingstonandregionaldatacentres. Respondingtohighpriorityrequestsand Incidents. Participateinsystemrecoveryandservicerestorationeffortsandmeetings. Provide Operationalsystemupdates/upgrades,applypatchesandaddressissuesinvolvedduringthesetasks. Initiatingestablishedrecoveryandorescalationprocedures. Implementing Changerequestsformainframe,midrangeandnetwork Platforms. Ensuring ServicelevelcommitmentstoITSclientsandstakeholdersandbroaderpublicsectoragenciesaremet. Participatingindevelopinganddeliveringrelatedtrainingcommunicationsandproceduraldocumentation. Participatesindepartmentalinitiativessuchas Shiftleftand Agilemonitoring. Participatein Yearly Systrust Audit. Participatesinsemi Annual Disasterrecoveryexercises. Evaluation Breakdown: Question1-10% SpecificexamplesofexperiencesupportinglargeZOSmainframesystems. Parameters: 5-8+yearsofdemonstratedexperiencesupportinglargez Osmainframesystems. Knowledgespecificexamplesof Communications,Collaborationsandanalyticstools. Question2-25% Knowledgespecificexamplesof Unixand Wintelserversand Network Peripherals. Parameters: 5-8+yearsofdemonstratedknowledgeofserverOShardwarecomponentsandendtoendsystemmanagement. Question3-10% Usingaspecificproject,adescriptionofhowtheresourcedemonstrated Incidentand Change Managementactivitieswithstrongdocumentationandcommunicationskills. Parameters: Demonstratedof Incidentand Change Managementactivities Demonstratedabilityforstrongdocumentationandwritingskills. Demonstratedexperienceinpresentation,verbalandwrittencommunicationskills. Question4-10% Knowledgespecificexamplesof Systemand Application Monitoring Tools. Parameters: Demonstratedknowledgeofinfrastructuremonitoringandperformancetools. Question5-10% Usingspecificexamples,adescriptionoftheresourcesknowledgein Service Management ToolssuchaseSMT,CIT,RemedyandITIL. Parameters: Demonstratedknowledgeof Service Management ToolssuchaseSMT,CIT,RemedyandITIL. Question6-5% Usingspecificexamples,demonstratedknowledgeof Communications,Collaborationsandanalyticstools. Parameters: DemonstratedknowledgeofOS365Suiteofproductsand PowerBI. Apply on Kit Job: kitjob.ca/job/2ncjg6