Insomnia Cookies Operations Manager Role Guelph

Drive operational success at Insomnia Cookies in Guelph, ON as our recent Operations Manager. This position offers leadership opportunities, training, and a focus on delivering exceptional customer service. We are expanding our team at Insomnia Cookies and require a Store Operations Manager for our upcoming Guelph location. This role is ideal for those who thrive in hospitality and enjoy building a strong, service-oriented team. You will lead the charge in managing staff, ensuring quality, and executing local marketing initiatives to engage the community. Key Responsibilities: Coach and develop a diverse hourly staff including Cookie Crew and Shift Leaders Lead customer service excellence and food quality Develop a strong store culture focused on sales and opportunity Monitor inventory levels and perform audits regularly Execute local marketing strategies and employee recognition programs Requirements: 3+ years of management in a restaurant or retail setting Flexible to work mid-to-late shifts Thursday through Sunday Robust hospitality skills and a supporting leadership style Technical proficiency in restaurant business software Experience with commercial ovens preferred Use your leadership and hospitality skills to enhance the Insomnia Cookies team in Guelph. Apply on Kit Job: kitjob.ca/job/2ojw3c