SailPoint Technical Support IIQ & ISC - Yochana (Guelph)

Purpose: Ensure candidates have strong communication skills, customer interaction experience, and minimum SailPoint ISC functional knowledge. a. Communication Skills (Mandatory) · Ability to clearly explain technical concepts in simple, customer-friendly language · Comfortable participating in and leading customer calls · Structured communication approach (problem → analysis → solution) · Transparent written communication (emails, chat responses) · Asks clarifying questions and avoids assumptions b. Customer Interaction Experience (Mandatory) · Direct customer-facing experience (calls, demos, troubleshooting, KT sessions) · Experience handling customer queries independently or with minimal support · Understanding of customer expectations around clarity, timelines, and ownership c. SailPoint ISC Functional Knowledge · Basic understanding of SailPoint Identity Security Cloud and its purpose · Awareness of identity lifecycle concepts · Conceptual understanding of authoritative vs authentication sources · High-level understanding of connectors · Awareness of Tenant Connectivity activities Apply on Kit Job: kitjob.ca/job/2phxys