Customer Service ManagerB &C Operations (Guelph)

Transform customer interactions as a Customer Service Manager overseeing B2B and B2C operations. Lead team performance and streamline service processes with a focus on e-commerce. You will be responsible for enhancing customer experience by managing daily operations and developing effective service strategies. This role requires a proactive approach to resolving customer issues and utilizing CRM tools for tracking performance. Collaborate closely with sales and logistics teams to ensure seamless communications. Key Responsibilities: • Evaluate and organize day-to-day operations • Manage and assign duties within the customer service team • Oversee resolutions for customer inquiries and complaints • Collaborate with cross-functional teams for fulfillment • Develop and implement customer service policies Requirements: • 3-5 years in customer service management • E-commerce experience is essential • Proficiency in Microsoft Office and QuickBooks • Excellent organizational and management skills • Bilingual in English and French required Drive exceptional customer service quality through effective team leadership and strategic operations management in a agile retail and wholesale setting. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pqpgy