Bilingual Customer Service Representative - Pension …, Halifax

As a Pension Information Line (PIL) Customer Service Representative, you play a vital role in providing assistance and guidance to pension plan participants regarding their benefits and retirement options. You are the friendly voice on the other end of the line, ready to tackle any questions from individuals seeking information on pension plans, eligibility criteria, and related services.Responsibilities

Handling inbound and outbound calls from clients and their employees, including follow-up calls. Address inquiries from pension plan participants regarding benefits, eligibility, and pension options. Provide accurate and timely information on pension plans and retirement benefits. Assist participants with pension documents, forms, and online portals.Handle client concerns and escalations professionally and empathetically. Maintain detailed records of customer interactions. Collaborate with internal teams to resolve complex issues and ensure client satisfaction. Stay informed on pension regulations and policies. Qualifications

Fluency in both English and French with strong verbal and written communication abilities in both languages. Experience in using Excel and the Microsoft Office suite. Previous experience in customer service or call center roles. Strong communication skills, both verbal and written. Excellent problem‑solving skills and attention to detail.Ability to handle confidential information responsibly. Ability to work in a team as well as independently. Preferred Qualifications

College or University diploma or equivalent; additional customer service training is a plus. Proficiency in customer service software is a plus. Knowledge of pension plans is beneficial but not required. Salary Range

$39,900.00 - $74,100.00 CAD Annual. Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. Benefits

Comprehensive total rewards package highlighting competitive salary and bonus structures. Minimum 3 weeks of vacation. Flexible benefits plan to meet the needs of you and your family. Flexibility to work in‑office, virtually or a combination of both. Generous company matched pension. Opportunity to give back to communities in which we work, live and serve.Career growth and learning&development opportunities to develop your skills. And much more… Employment Practices

We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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