Director, PAM Systems Support (Global Security) (Bedford), Halifax Bedford Basin

Job Overview

The Director, PAM Systems Support drives operational excellence across the organization’s privileged access management ecosystem. This role oversees production-level support, maintenance and reliability of all PAM platforms, ensuring secure, compliant, and performant privileged access across hybrid infrastructure. Acting as the escalation point for complex issues, the Director leadsa high-performing team that supports key PAM platforms and implements governance models for consistent privileged session management, secrets rotation, and least privileged enforcement.What You Will Do

Lead and manage PAM production support team across on-prem and cloud environments. Own the operational integrity, uptime, and performance of PAM systems in production. Manage incident response, problem management and root cause analysis for PAM tooling. Establish and refine operational standards, SLOs, and change management processes.Partner with tech and cyber infrastructure teams to deploy upgrades, patches and new integrations securely. Develop dashboards and reports for PAM health, usage metrics and compliance posture. Provide executive-level insights into platform stability, capacity and security risk reduction. Champion automation initiatives for account onboarding, credential rotations and alerting workflows to drive efficiency and security posture improvements.Mentor support engineers and managers, focusing on skill development and operational maturity. What You Need to Succeed

Must have: 10+ years of experience in Identity and Access Management, with at least 5 years focused on PAM operations/support. Proven leadership managing production support teams in large enterprise environments. Deep hands‑on expertise with PAM platforms, ideally CyberArk (PAS, CPM, PVWA, PSM, EMP, PCloud).Strong familiarity with Windows/Linux administration, Active Directory, network segmentation and vault integration. Understanding of compliance requirements (SOX, NIST, ISO27001, CIS Controls) and audit processes. Skilled in root cause analysis, system monitoring and infrastructure automation (e.g. PowerShell, REST APIs, Ansible, Terraform).Excellent communication and executive reporting skills, ability to translate technical impact into business risk context. Nice to have: Experience with endpoint privilege management and cloud access support across Azure and AWS. Prior experience implementing CyberArk PCloud or Secrets Manager. Familiarity with CI/CD pipelines, DevOps integration or cloud‑native PAM deployment.Experience managing vendor relationships and contract renewals for identity security platforms. Knowledge of emerging AI‑driven identity security or behavioral analytics technologies. Benefits

We offer a comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, commissions and stock options. The role provides opportunities for professional growth, executive coaching, a collaborative high‑performing team, world‑class training and the chance to make a lasting impact in financial services.

#J-18808-Ljbffr