Operations Assistant Manager at Manulife (Halifax)

Elevate your career as an Assistant Manager, Operations with Manulife in Halifax, Nova Scotia. This hybrid role focuses on leading a Customer Service team to drive operational excellence. In this key position, you will report to the Director, Distributor Services, and be responsible for coaching and developing Customer Service Professionals. Key Responsibilities - Lead daily operations and coordinate resource activities - Set performance expectations and provide structured feedback - Assess team skills; develop and coach for improvement - Resolve complex escalations and advise on business issues - Implement solutions for operational errors and process gaps Requirements - Minimum 2 years in managing a contact center - Robust analytical and problem‑solving abilities - Exceptional communication and presentation skills - Proficiency in Microsoft Excel - Proven coaching and mentoring experience Use your leadership skills and analytical mindset to drive success at Manulife. Apply on Kit Job: kitjob.ca/job/2prwrl