Insurance Service Broker In Training Haldimand County

Primary Responsibilities Provide quality service to personal lines clients, resolving discrepancies efficiently and respectfully by answering incoming calls, communicating digitally, or in person. Manage client requests from a variety of methods including policy changes, endorsements, and billing inquiries. Review policies and recommend coverages to clients based on individual needs. Assist clients in reporting claims and provide support throughout the claims process while liaising with insurance carriers to ensure smooth resolution. Respond to requests for policy documentation and clarifications, ensuring accurate and timely follow-up. Quote coverages and ensure clear communication of options, premium differences, and the value of different coverages. Oversee specialty products such as PAL, Hagerty, and Elite policies, ensuring proper handling and client education regarding these niche coverages. Collaborate with other departments, including sales, underwriting, and claims to provide seamless, team-based service experience. Uphold all company health and safety policies, ensuring a safe environment for all. Demonstrate professionalism and integrity in all client and colleague interactions, always ensuring confidentiality and trustworthiness. Participate in ongoing training, workshops, and development initiatives to enhance product knowledge, service skills, and regulatory understanding. Required Skills & Qualifications Possesses a RIBO license in valuable standing, though appropriate training will be facilitated for the right candidate Demonstrates a high degree of professionalism and integrity Has excellent interpersonal and communication skills Works well within a team and independently, taking initiative to assist team members where needed Interacts with patience, enthusiasm and dedication Pays close attention to detail and multitasks with a high level of organization and accuracy Approaches learning and career development with enthusiasm Possesses a high school diploma or equivalent with 2+ years of customer service experience Ability to work full-time Monday through Friday, with rotating Saturday shifts This is an in office position and training will take place in Welland, Ontario. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2nfv8w