Administrative Assistant/Receptionist (Hamilton)

Location: Hamilton, ON – The MechaniX Auto Shop About Us The MechaniX Auto Shop is a growing, customer-focused automotive repair shop in Hamilton. We pride ourselves on quality work, honest service, and building long-term relationships with our clients. As we continue to expand, we’re looking for a reliable and friendly Administrative Assistant to help manage the front end of our operations. Position Overview We’re seeking a highly organized, people-oriented professional who can confidently manage customer interactions, coordinate with mechanics, and support daily shop operations. This role is key to ensuring a smooth workflow and exceptional customer experience. Key Responsibilities - Greet and assist walk-in customers in a friendly, professional manner - Manage incoming calls, emails, and customer inquiries - Maintain relationships with past clients and ensure excellent follow-up - Coordinate with mechanics regarding ongoing jobs and scheduling - Organize and manage paperwork, invoices, and service records - Assist in upselling services and promoting maintenance packages - Help retain customers by delivering outstanding service experiences - Follow up with recent leads and inquiries - Support basic social media activity (posting updates, engaging with customers) - Work closely with the Shop Manager to oversee daily operations What We’re Looking For - Strong customer service and communication skills (Fluency in English is a Must) - Friendly, outgoing personality with a positive attitude - Ability to upsell and build long-term customer relationships - Highly organized and able to multitask in a fast-paced environment - Comfortable working with technology and office systems - Team player who can coordinate effectively with mechanics and management - Previous experience in an administrative or automotive environment is an asset Why Join Us? - Supportive and growing team environment - Opportunity to grow with the business - Dynamic, fast-paced workplace - Be a key part of building customer relationships and shop success Pay: $19.00-$20.00 per hour Benefits - On-site parking Ability to commute/relocate: - Hamilton, ON L8L 2W7: reliably commute or plan to relocate before starting work (required) Application question(s): - Are you comfortable with a work schedule with hours that varies between 7am to 7 pm? - Are you a Canadian Citizen or PR holder? Language: - English (required) Location: - Hamilton, ON L8L 2W7 (required) Work Location: In person Apply on Kit Job: kitjob.ca/job/2o42p2