(CAN) Customer Service Manager (Hamilton)

Position Summary Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front‑end operations to provide exceptional customer service, ensuring a positive shopping experience and customer loyalty. This role also accounts for maintaining compliance with company programs and operational standards. What You’ll Do - Ensures secure work processes and emergency procedures are followed, e.g., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft. - Handles customer and Associate concerns and provides guidance as required. - Monitors all front‑end associates ensuring proper coverage, coordinating breaks and providing assistance to outlying registers. - Provides training to Associates on systems and company procedures, e.g., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety. - Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals and verifying processes to meet company guidelines. - Ensures all EAS systems are functioning to standard, e.g., cashiers deactivating, greeters handling issues appropriately, completing “Failure to Deactivate” logs. - Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front‑end cash levels and conducting audits on register accuracy. - Oversees and promotes all company sponsor programs and initiatives, e.g., credit card service, Walmart protection plan, charity initiatives, and discount programs. The minimum rate of pay for this position starts from $18.55. Minimum Qualifications - Age – 16 or older Preferred Qualifications Walmart will accommodate the disability‑related needs of applicants and associates as required by law. Primary Location 2190 Rymal Rd E, Hannon, ON L0R 1P0, Canada Important Note To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence‑powered tools, including internal or third‑party developed automated decision‑making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2ofsh5