Administrative Assistant/receptionist Hamilton

Location: Hamilton, ON – The MechaniX Auto Shop About Us The MechaniX Auto Shop is a growing, customer-focused automotive repair shop in Hamilton. We pride ourselves on quality work, honest service, and building long-term relationships with our clients. As we continue to expand, we’re looking for a reliable and friendly Administrative Assistant to help manage the front end of our operations. Position Overview We’re seeking a highly organized, people-oriented skilled who can confidently manage customer interactions, coordinate with mechanics, and support daily shop operations. This role is key to ensuring a smooth workflow and exceptional customer experience. Key Responsibilities Greet and assist walk-in customers in a friendly, professional manner Manage incoming calls, emails, and customer inquiries Maintain relationships with past clients and ensure excellent follow-up Coordinate with mechanics regarding ongoing jobs and scheduling Organize and manage paperwork, invoices, and service records Assist in upselling services and promoting maintenance packages Help retain customers by delivering outstanding service experiences Follow up with recent leads and inquiries Support basic social media activity (posting updates, engaging with customers) Work closely with the Shop Manager to oversee daily operations What We’re Looking For Strong customer service and communication skills (Fluency in English is a Must) Friendly, outgoing personality with a positive attitude Ability to upsell and build long-term customer relationships Highly organized and able to multitask in a fast-paced setting Comfortable working with technology and office systems Team player who can coordinate effectively with mechanics and management Previous experience in an administrative or automotive environment is an asset Why Join Us? Supportive and growing team environment Opportunity to grow with the business Dynamic, fast-paced workplace Be a key part of building customer relationships and shop success Pay: $19.00-$20.00 per hour Benefits On-site parking Ability to commute/relocate: Hamilton, ON L8L 2W7: reliably commute or plan to relocate before starting work (required) Application question(s): Are you comfortable with a work schedule with hours that varies between 7am to 7 pm? Are you a Canadian Citizen or PR holder? Language: English (required) Location: Hamilton, ON L8L 2W7 (required) Work Location: In person Apply on Kit Job: kitjob.ca/job/2ojxmm