Parts/Service Advisor (Automotive Experience) (Kennedy East)

Volvo Cars Hamilton is seeking a highly organized, customer-focused, and versatile automotive professional to join our team as a Parts & Service Advisor. This hybrid role is ideal for someone who thrives in a fast-paced dealership environment and enjoys working across multiple areas of fixed operations. The successful candidate will support both the Parts and Service Departments while also managing warranty administration, appointment pre-scheduling, and customer satisfaction follow-up initiatives. Key Responsibilities Service - Greet customers professionally and assist with service appointment intake - Prepare repair orders and communicate recommended services - Maintain consistent communication with customers regarding vehicle status and timelines - Coordinate effectively with technicians and internal departments - Deliver exceptional customer service throughout the ownership experience Parts Department - Assist technicians and customers with parts inquiries and orders - Source, order, receive, and distribute automotive parts and accessories - Maintain accurate inventory records and organize stock - Process returns, special orders, and warranty parts Warranty - Prepare, submit, and track manufacturer warranty claims accurately and efficiently - Ensure all warranty documentation complies with manufacturer policies and procedures - Monitor claim status, rejections, and receivables - Work closely with technicians and management to ensure proper coding and claim accuracy Appointment Pre-Scheduling & Retention - Contact customers proactively to pre-schedule upcoming maintenance and service appointments - Assist in maintaining service retention initiatives and appointment reminders CSI (Customer Satisfaction Index) - Conduct post-service follow-up calls and customer outreach - Address customer concerns promptly and professionally - Support dealership CSI goals and customer retention efforts - Maintain detailed records of customer interactions and resolutions Qualifications - Previous dealership experience in service advising, parts, or warranty administration preferred - Robust understanding of automotive service and parts operations - Experience with dealership management systems and manufacturer warranty platforms - Excellent communication, customer service, and conflict-resolution skills - Strong organizational and multitasking abilities - Ability to work independently and collaboratively in a team environment - Attention to detail and accuracy in documentation and administrative tasks - Valid Ontario driver’s license with a clean driving record - Volvo or European import experience considered an asset Schedule - Full-time position - Monday to Friday (8:00 - 5:30 with occasional Saturdays as required Pay: $22.00-$25.00 per hour Work Location: In person Apply on Kit Job: kitjob.ca/job/2ola8w