Commercial Insurance Account Service Representative (Hamilton)

Commercial Insurance CSR Realty Location: Hamilton Office Full-Time, In Office to Start Start Date: October 1, 2025 BMS EPIC About the Role: We are seeking a Commercial Insurance CSR with a strong background in commercial insurance to join a growing team specializing in the REALTY sector. This role is all about exceptional service to the commercial clients, with a focus on policy lifecycle management, client advocacy, and strong relationship building. Youll act as a key liaison between clients, insurance carriers, and internal teams, delivering top-tier customer service and technical support throughout the policy lifecycle. With strong attention to detail, commercial lines expertise, and proactive client management, you will drive client satisfaction and retention. HAPPY CUSTOMERS LEAVE OUTSTANDING REVIEWS! Key Responsibilities: Client Servicing & Relationship Management Build strong, sustainable relationships with clients and insurance underwriters through clear, interactive communication. Conduct pre-renewal reviews and assess coverage changes with clients. Negotiate and present renewal terms and coverage options. Conduct in-person or virtual client visits as needed. Policy Administration & Coverage Management Issue binders, proof of insurance, and certificates of insurance. Ensure certificates are issued efficiently and accurately in compliance with agreements. Review and process renewals, billing, and premium collection. Contract & Risk Review Review leases, vendor agreements, indemnity clauses, and insurance requirements for compliance. Collaborate with insurers to ensure contractual compliance and advocate on behalf of clients. Policy Lifecycle & Account Maintenance Prepare property valuations, update tenant lists, and maintain building improvement logs. Produce and update Statements of Values for realty clients. Ensure timely issuance of liability slips (auto) and ensure insurer documentation is complete. Claims & Reporting Report claims, provide advocacy, and conduct pre-claim assessments. Follow up with insurers and ensure clients receive timely claim contact. Maintain and update claims reports for marketing and analysis. IF YOU LOVE VARIETY IN YOUR JOB THIS IS A SUPERB OPPORTUNITY FOR YOU! Lets have a confidential phone call to discuss this role! TEXT: 289-338-2616 to book a time Or book directly in my Kristy Kufner Apply on Kit Job: kitjob.ca/job/2ovypg