Customer Care Representative - Waterloo, On - Hgs (Hamilton)

HGS is looking for enthusiastic customer service representatives to service our client's support needs during World Cup 2026! If you're a football fan or just looking for a great summer job - we'd love to meet you! Full and Part-Time positions available. Your Impact: As an English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day! We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer inquiries, identify the unique needs of each customer, match customers with products and services that meet their needs, exercise emotional intelligence, and improve the overall customer experience! So, what does a day in life for a Customer Service Advisor look like? Communicate with customers through inbound calls and chat and field queries. Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need Take a consultative approach with customers who are experiencing problems by owning the issue and resolution Use multiple computer systems to research products, services, common problems and solutions offered Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators HGS is a global leader in customer experience management. Powered by a people first philosophy and experience serving over 1100 of the world's leading brands, HGS is the perfect place to build your future! 17.60 hourly and overtime opportunities ~ Best in class medical, dental, vision benefits (if applicable) ~ Employee assistance programs ~ Flexible Schedule Options ~ What really makes a excellent Customer Care Representative? If you're compassionate, empathetic, energetic, bold and want to work in a customer centric role with an amazing opportunity to make an impact on people's lives, you'll love this opportunity! You must be physically living in and able to work in the Waterloo Ontario office. You're computer savvy, comfortable sitting at a desk and working with multiple monitors You're results oriented and comfortable providing customers with recommendations and solutions You have excellent English communication skills, both oral and written You're comfortable working from home and have a suitable space with a hard-wired internet connection You will be required to pass preemployment tests and an interview. HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. Personal information is handled in accordance with applicable privacy laws. Apply on Kit Job: kitjob.ca/job/2osybg