Sales and Service Representative (Beamsville), East Haldimand County (Waterdown)

About Us

Established in 1995 in the heart of Niagara Region, Northland Floral Inc. is an innovative and growing leader in the floral industry. It is our humble purpose to deliver memories across North America with our vast and unrivalled assortment of fresh cut flowers, bouquets, arrangements, potted plants, greens, and supplies.Our Values

We encourage ideas, collaboration, and open communication. We strive to do what is best and right. We respect and value one another. We empower others to take the lead to reach their full potential. We are inspired by change and stimulated by progress. Sales and Service Representative (Inside Sales&Customer Service)

Northland Floral continues to grow, and we’re seeking a Sales and Service Representative to join our in-office team. This is an inside sales role that blends customer service with proactive sales responsibilities, including order processing, account support, and outbound customer outreach. Key Responsibilities

Accurately process customer orders and enter data into systems. Prepare invoices and maintain order records. Manage incoming customer inquiries while also making outbound calls to identify opportunities, develop leads, and close sales. Recommend products based on customer needs, availability, and specifications.Build and expand existing customer accounts while pursuing new business opportunities. Drive revenue through cross-selling, upselling, and promoting featured products. Follow up with customers to ensure satisfaction and address any concerns. Maintain accurate and current customer information. Achieve established sales and productivity targets.Qualifications

Minimum 3 years of experience in sales and customer service (inside sales or similar workplace). Demonstrated ability to recognize opportunities and convert them into sales. Strong communication and relationship-building skills. Highly organized with strong attention to detail. Able to work independently in a fast-paced environment.Proficient in Microsoft Office and data entry systems. Benefits

Extended health care. Full-time position. Pay: $19.00-$23.00 per hour. Secondary School (preferred) education. Customer service experience: 1 year (preferred). Work Location

In person. Work Remotely: No. EEO Statement

Northland Floral Inc. is an equal employer recognizing diversity and inclusion. Northland Floral welcomes and encourages applications from exceptional individuals. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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