Senior In-Store Technical Support Agent (Hamilton)

Become a Senior In-Store Technical Support Agent and provide exceptional tech solutions to customers. This position at our Hamilton, ON location requires problem-solving skills and a passion for technology. As a Senior Store Technical Service Representative, you will support the in-store team by mentoring and developing staff while enhancing customer experiences. Your role involves assisting customers with diagnostics, repairs, and computer setups. Bring your expert product knowledge to cultivate a thriving, inclusive learning culture. Key Responsibilities: - Assist customers with computer setup and diagnostics - Support recruiting and training of the service team - Create amazing experiences for customers - Share tech knowledge while fostering a collaborative environment - Develop mentoring programs for team enhancement Requirements: - 2+ years in retail experience - 1+ year in technical customer service roles - Flexible and adaptable to dynamic challenges - Excellent verbal communication skills - Commitment to a fun and safe workplace Embrace this prospect to share your tech passion while developing a rewarding career in customer service. Apply on Kit Job: kitjob.ca/job/2prija