Customer Service and Training Coordinator, Dallas

Project Management Training Institute (PMTI) is a leading provider of PMP , CAPM , and PMI-ACP certification exam preparation courses. We deliver immersive, fast-track boot camps to professionals across the U.S. and Canada both online and in-person with a proven track record of 99% student satisfaction and first-time exam success.We are not just another training company. We are an elite operation that demands excellence, rewards performance, and values integrity, precision, and customer-first service above all else. We’re growing and we need a highly organized, tech-savvy, and outcome-driven Customer Service&Sales Coordinator to support our operations, manage our students, and help scale our mission: to make project managers extraordinary . WHATS THE ROLE? You will serve as the frontline of PMTI’s student experience, managing all aspects of customer communication, class coordination, and student support before, during, and after every course.This is not a passive desk job it's a dynamic, fast-moving position that requires someone who thrives under pressure, loves solving problems, and takes pride in delivering flawless execution in a high-stakes environment. You will be the go-to contact for thousands of students each year from registration to graduation to post-course follow-up.Your work ensures that every student receives world-class service, every instructor has flawless logistical support, and every class runs without a single misstep . New college grads are encouraged to apply if you have the skills but not the experience! RESPONSIBILITIES: Customer Support&Communication: Respond promptly and professionally to all customer inquiries via email, phone, and live chat Serve as the primary point of contact for prospective students, current registrants, and certified alumni Provide clear, concise, and timely information regarding course options, registration processes, and exam prep strategiesManage and resolve escalated issues quickly and effectively, ensuring zero student dissatisfaction Class Scheduling&Coordination: Coordinate and manage Zoom-based and in-person classes nationwide Track and update instructor availability, class locations, and student enrollments in real time Confirm and communicate class details to instructors, students, and vendors ahead of each session Ensure seamless pre-course logistics, including sending login credentials, pre-work materials, and instructionsStudent Material Fulfillment: Coordinate with third-party vendors to ensure course materials are shipped accurately and on time Monitor delivery status and proactively reach out to students experiencing delays or issues Maintain inventory records and ensure proper fulfillment of physical and digital assetsStudent Record Keeping&Administration: Generate, maintain, and update student records, spreadsheets, and databases Process registrations, confirm payments, and manage enrollment statuses Upload and organize recorded training videos to Vimeo and distribute to students Prepare and send post-course certificates, transcripts, and feedback surveysInstructor&Team Collaboration: Serve as liaison between students and instructors, ensuring alignment and clarity Communicate schedule changes, student concerns, and logistical updates to instructors in advance of each session Collaborate with support staff across departments to streamline workflows and enhance efficiencyParticipate in team meetings, process reviews, and quality improvement initiatives Tech Savviness&Digital Tools: Must be proficient in: Microsoft Office Suite (Outlook, Word, Excel) Google Workspace (Docs, Sheets, Calendar, Drive) Zoom (for virtual classroom coordination) Vimeo (video upload and distribution) Email platforms and CRM tools Ability to learn and adapt to new systems quickly and independentlyStrong typing speed and accuracy required for real-time support and documentation Administrative Excellence: Handle all general clerical tasks, including filing, scanning, data entry, and document management Assist with special projects, reports, and operational improvements Maintain a clean, professional workspace and adhere to office policiesQUALIFICATIONS - What We Expect From You: Proficiency in Microsoft Office Suite : Outlook, Word, Excel (minimum 8/10 skill level) Strong email and internet skills, including familiarity with online tools like Google Docs, Zoom, and cloud collaboration platforms Exceptional written and verbal communication skills you represent PMTI to the worldExcellent organizational skills must manage hundreds of students, dozens of classes, and multiple instructors simultaneously High attention to detail one small mistake can derail a student’s certification journey Fast learner, adaptable to new tools and procedures Bachelor’s degree preferred, but not required if you have equivalent experience and proven abilityAt least 3 years of hands-on experience in customer service, administrative roles, or education support WHAT SETS THIS ROLE APART? At PMTI, you are not just a coordinator you are the engine behind the machine . You're the person who makes sure: Every student gets their books on time. Every instructor has the right schedule.Every class starts without a hitch. Every customer feels heard, supported, and confident. Work Schedule: Monday through Friday 40 hours per week Some flexibility around peak periods (e.g., exam season, end-of-month pushes) Occasional support may be needed outside standard hours for international or weekend classesCOMPENSATION: Contract (1099) to W-2 Employee hire position 40 hours per week Onsite only no remote work allowed Casual dress code Paid Time Off (PTO) included US holidays Paid Friday Lunches Cafeteria in the building Health insurance&401k after conversion to W-2 employee Located in a luxury office suite in Dallas, Texas Apply Now: Apply here on LinkedIn or Send your resume, cover letter, and any supporting documents to: Only candidates with strong organizational skills, excellent communication, and a track record of operational excellence will be considered.Join a Team That Delivers: At PMTI, we don’t just train people for exams we build futures. And we need a Customer Service&Sales Coordinator who’s ready to support that mission with relentless focus, energy, and care. Send your resume, cover letter, and any supporting documents to . Let’s change lives one student at a time.