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Senior Customer Success Manager at Syntax, Kamloops

Senior Customer Success Manager at Syntax, Kamloops
Description
Elevate customer satisfaction with Syntax as a Senior Customer Success Manager focusing on Oracle clients in North America. Lead relationships and drive success through strategic engagement and communication.

In this pivotal role, you will serve as the main point of contact for Oracle customers, advocating for their needs and aligning services with their business objectives. The Senior CSM will leverage extensive experience in managing enterprise clients and a solid grasp of ERP ecosystems and cloud managed services to enhance customer experience.

Key Responsibilities:• Establish trusted advisor relationships with Oracle customers • Lead service reviews and operational calls with stakeholders • Monitor service performance metrics and proactively address issues • Drive the success planning process aligning with customer goals • Collaborate across teams for effective service delivery

Requirements:• 10+ years in Customer Success or similar roles • Experience with enterprise-level customers • Strong knowledge of ERP platforms like Oracle • Proficient in communication and stakeholder engagement • Analytical and problem-solving capabilities

Apply your strategic management skills to ensure customer success at Syntax. #J-18808-Ljbffr
Highlights
  • Company name
    Syntax
  • Job position
    Senior Customer Success Manager at Syntax
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Senior Customer Success Manager at Syntax has been posted in the Kamloops Customer Service & Call Center category on Locanto.

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