Senior Channel Manager (Sales Performance & Coaching) - …, Kamloops

Location: Kamloops, BC, CA Kelowna, BC, CA Req ID: 52676 Jobs by Category: Sales and Marketing Job Function: Sales & Professional Services Status: Full Time Schedule: Regular Description Create awesome experiences for our customers. Our team and what we’ll accomplish together We are actively seeking a highly dynamic, results-oriented, and intensely motivated Sales Performance Manager to play an integral and pivotal role in significantly growing the overall Sales Performance and positive Culture within our dedicated Technician Field teams. This is a truly exciting and transformational opportunity to be part of a forward-thinking team that consistently drives tangible business outcomes while diligently delivering exceptional customer experiences. As the successful candidate, you will be collaboratively working closely with our trusted field teams and supportive leaders, specialized sales support, and cutting-edge channel marketing teams to dramatically drive robust sales performance, enhanced productivity, and exceptional quality through a comprehensive, customized training, hands-on coaching, and impactful field excellence program. What you’ll do You will be responsible for driving TELUS acquisition success within the channel by actively monitoring performance data, gathering in-depth channel feedback, and then developing and prioritizing both short-term and long-term tactics. To achieve this acquisition excellence, you will: Driving Sales Performance - Develop essential tools and processes to empower field team managers in coaching and performance managing their teams - Guide and facilitate effective coaching practices among field teams and their managers - Create targeted training and learning strategies tailored to different performance segments and cohorts Analysis and Insights - Conduct detailed review of sales and order reporting, analyzing data by technician, team, and region to identify outliers and trends - Leverage insights gained from other successful sales channels and teams, as well as broader industry best practices - Lead recurring feedback sessions with technician teams to understand on-the-ground successes and challenges Collaboration and Innovation - Share critical channel feedback with relevant stakeholders across Marketing, Product & Services, Operations, and Support teams - Shape the future tools, processes, and experience for our field teams by delivering targeted and prioritized insight Qualifications What you bring - Communication & Coaching: Exceptional communication skills, both written and verbal, with proven proficiency in training facilitation and coaching - Sales Acumen: Extensive experience in sales, demonstrated by a history of significantly improving sales performance - Performance Drive: A passionate and relentless focus on driving performance in others through effective motivation, training, and coaching - Analytical & Strategic Thinking: Strong ability to analyze data to inform the development of targeted training programs and ultimately influence key performance indicators (KPIs) and results - Organizational & Time Management: Excellent organizational skills, including the ability to prioritize tasks, manage multiple projects simultaneously, work effectively under pressure, and meet strict deadlines - Self-Management: Highly self-motivated, proactive, and capable of independent problem-solving with minimal supervision - Flexibility: Must be willing and able to travel as required Great-to-haves - A University degree in Business, Finance, Engineering or other quantitative discipline - 3+ years of training and coaching experience - 3+ years of consumer or retail sales experience - Familiarity or experience with TELUS consumer products and solutions is an asset Salary Range: $64,000-$114,000 Performance Bonus or Sales Incentive Plan: $25,000-70,000 Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as: - Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family - Flexibility to work in-office, virtually or a combination of both, based on the role's requirements - Generous company matched pension and share purchase programs - Opportunity to give back to communities in which we work, live and serve - Career growth and learning & development opportunities to develop your skills - And much more … Job Type: This is for a current vacancy A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. Apply on Kit Job: kitjob.ca/job/2ptczq