CCaaS Architect (Google CCAI) - Quantiphi (Kelowna)

About Quantiphi: Quantiphi is an award-winning, AI-First global digital engineering company that helps the world’s leading Fortune 1000 organizations transform bold ideas into measurable business impact. We go beyond building cutting-edge AI technologies—we solve the problems that matter most to our clients. Since our founding in 2013, Quantiphi has built a proven track record of turning complex challenges into meaningful outcomes across industries. Headquartered in Boston, with more than 4,000 professionals worldwide, we partner with global enterprises to deliver large-scale digital, cloud, and AI-driven transformation. #SolvingWhatMatters We are an Elite and Premier partner to Google Cloud, AWS, NVIDIA, Snowflake, and other leading technology platforms, and our work has been recognized across the industry, including: - 21 Google Cloud Partner of the Year awards in the past 10 years - 3 AWS AI/ML Partner of the Year awards - 3 NVIDIA Partner of the Year awards - 3 Snowflake Partner of the Year awards - Rated Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst firms Quantiphi delivers First-in-class AI solutions across Life Sciences, Healthcare, Banking, Financial Services, CPG, Manufacturing, Energy, High-Tech, Telecommunications, etc., powered by cutting-edge Generative AI and Agentic AI accelerators. We are also proud to be certified as a Great Place to Work—reflecting our commitment to our people and our culture. For more details, visit: Website or LinkedIn Page Role: CCaaS Architect (Google CCAI) Experience Level: 10+ Years Employment type: Full Time Location: Canada Job Description: The CCaaS Architect is the senior technical authority for the Google CCaaS CCAI Chat Modernization Program. This individual owns the end-to-end solution architecture for the chat platform, drives technical decision-making across all workstreams, and serves as the primary bridge between the program's executive stakeholders and the distributed engineering team. The ideal candidate combines deep hands-on Google Cloud and Dialogflow CX expertise with the leadership capability to manage an offshore development team and communicate complex technical concepts clearly to non-technical audiences. Key Responsibilities: - Own the end-to-end solution architecture for the CCAI chat platform, including Dialogflow CX conversation design, GCP infrastructure topology, integration patterns, data flows, and security architecture. - Define Dialogflow CX architectural standards: flow decomposition strategies, playbook design principles, webhook interface contracts, and reusable component patterns for the chat platform. - Lead the migration to Google CCAI, designing phased cutover approaches that minimize disruption to ongoing operations. - Provide code-level technical direction in Node.js and Python, conducting architecture reviews, approving technical designs, and performing targeted hands-on development when needed to unblock the team. - Design and govern the integration architecture ,data mapping, and event-driven patterns that connect CCAI chat to CRM workflows. - Lead and mentor the offshore development team: conduct code reviews, establish engineering standards, facilitate knowledge-sharing sessions, and manage individual technical growth. - Drive Safe delivery planning, including PI planning participation, feature decomposition, sprint ceremony facilitation, and dependency management across teams. - Communicate architecture decisions, technical risks, and program status to executive sponsors, product owners, and senior stakeholders in clear, business-oriented language. - Collaborate with the Cloud DevOps Engineer to validate infrastructure designs against security, compliance, and performance requirements for chat data. - Partner with the QA Engineer to establish quality gates, define testability requirements for new features, and support UAT readiness reviews. - Produce and maintain architecture documentation including solution design records, integration specifications, and architecture decision records. - Evaluate and recommend tooling, platforms, and architectural patterns that improve the long-term maintainability and extensibility of the chat platform. Required Qualifications: - 8 or more years of progressive software engineering and architecture experience, including 3 or more years in a technical lead or architect capacity on enterprise-grade digital platform programs. - Expert-level Dialogflow CX knowledge: multi-flow architecture, playbook and generative AI agent design, webhook patterns, session management, and Conversational Agents (CCAI Platform) configuration. - Deep GCP platform expertise, with practical experience across Cloud Run, Firestore, Pub/Sub, BigQuery, IAM, VPC, Secret Manager, and Cloud Armor in production environments. - Hands-on integration architecture experience, including REST API design, event-driven patterns and case management workflows. - Code-level fluency in Node.js and Python sufficient to review, guide, and contribute to production webhook services and integration components. - Demonstrated offshore team leadership: managing distributed developers, conducting asynchronous code reviews, and sustaining delivery velocity across time zones. - Experience delivering programs under SAFe or equivalent scaled agile frameworks, including PI planning and cross-team dependency coordination. - Proven ability to communicate complex technical architectures to executive and non-technical audiences, including preparation of architecture briefings and decision papers. - Preferred: Google Cloud Professional Cloud Architect certification. - Preferred: direct experience with CCAI Platform chat configuration and Vertex AI Agent Builder for generative AI chat agents. - Preferred: Google CCaaS digital channel migration experience, particularly transitioning from legacy chat platforms to cloud-native AI-driven chat. - Preferred: insurance domain knowledge across Property and Casualty, claims processing, billing, and agent-assisted chat workflows. What’s in it for YOU at Quantiphi? - Join one of the world’s fastest-growing AI-first digital engineering companies and make a real impact at scale. - Lead and collaborate with a high-energy team of talented, driven individuals solving complex, meaningful challenges. - Work with Fortune 500 companies and disruptive innovators in a research-driven environment with 60+ patents. - Stay ahead of the curve by gaining hands-on experience with cutting-edge AI, ML, data, and cloud technologies while continuously upskilling. Apply on Kit Job: kitjob.ca/job/2o14y5