Guest Services Representative, Kelowna

The Gateway to Your Future We’re looking for a guest whisperer. We define this as a friendly, patient and intuitive customer service pro who knows how to maintain a Zen demeanor while thriving in a busy work environment and ensuring guests have an exceptional experience. If this sounds like you, then apply for this exciting opportunity at Gateway. Don’t miss the chance to get your foot in the door of a growing national company and allow your career to blossom.

Description Position: Playtime Casino Job Type: Casual Rate: $18.25

We Provide

Full benefits package for full-time employees

Retirement savings plan

Exciting, supportive and fun work environment

Family and friends discounts on travel, tech, food, beverage, and fitness

Development and training opportunities

Key Responsibilities

Meet, greet and assist guests, answer inquiries, and provide solutions for any concerns

Provide information on current and upcoming events and promotions

Explain and enroll customers in the rewards loyalty program

Assist in implementing on-site events, promotions and entertainment initiatives

What You Bring

A minimum one year of experience in a related field

Proven high level of customer service

Organizational, interpersonal, analytical and communication skills.

Intermediate knowledge of computer programs and mathematical skills

The ability to obtain registration with provincial gaming regulatory body

Friendly and personable energy and a willingness to go the extra mile for guests.

Excellent communicator who can comfortably talk to guests regarding events and promotions.

Able to juggle multiple tasks, manage time efficiently, and thrive in a fast-paced environment.

Patient, positive demeanour with everyone you meet.

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

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