Strategy & Operations Manager (Kelowna)

About the Role BWZ is growing fast. We're actively diversifying into current business segments, revenue streams and looking to operationalize our processes more effectively with AI. Who You Are You're someone who likes to build things and has worn many hats—perhaps you started a business, have worked across a wide variety of roles and disciplines, or have taken a different route entirely. You’re experienced across the breadth of operations, marketing, and product, and you have a clear point of view on how work should get done. You’re comfortable driving cross‑functional partners toward a structured process without coming across as a bureaucrat, you like ambiguity because it means you get to build the answer, and you’re analytical enough to model a business case but practical enough that a napkin math estimate can do when required. You’ve used AI to make yourself faster at everything you do, and you know enough about what modern software can do to ask the right questions of the tech team even if you don’t write production code. You’re broadly competent across functions and impatient with meetings that don’t move toward a decision. What You’ll Be Doing Owning the end‑to‑end build of zero‑to‑one initiatives – taking new product pilots and iterations from idea to launch, running the costing, lead time, pricing, and go‑to‑market work yourself. Installing project discipline across leadership initiatives – ensuring business cases are built before things ship, decisions are documented, owners are clear, and cross‑functional partners follow through. Acting as the business‑case clearinghouse – when a department head has a half‑baked idea for a current product, program, or team, you pressure‑test it and turn it into something leadership can approve or reject. Supporting the VP Finance on FP&A; for new products – revenue projections, cost structures, break‑even and sensitivity analysis (you won’t own FP&A;, but you’ll be the analyst on new‑product models). Designing and standing up scorecards and dashboards – starting with content performance and expanding from there. Being the architect when we spin up a new team or department – scoping responsibilities, doing light internal org design, and handing off to the incoming lead. Unblocking the COO so they’re not the bottleneck on every cross‑functional project. How Your Success Will Be Measured Value Delivery Rate (primary) – % of key thrust initiatives hitting their defined success criteria each quarter (revenue, efficiency, or engagement). Execution Coverage – % of key initiatives with defined scope, owner, timeline, success criteria, and active tracking + reporting in place. Efficiency Impact – measured improvement in unit economics or operational efficiency from the initiatives you support each quarter (margin %, cost per output, time saved per workflow). Supporting indicators – number of business cases delivered per quarter, forecast accuracy on initiatives (revenue, cost, timeline variance vs. plan), 2‑3 key initiatives supported per quarter, leadership confidence in initiative readiness, and post‑launch review completion rate. Your Skillset Includes Experience in program management, product management, business operations, or strategy‑and‑ops roles – ideally in a smaller or scale‑stage business rather than a big corporate. A project/program discipline background – you know how to run a structured delivery cadence and keep peers aligned and on‑track without relying on direct authority. Solid business modeling skills – revenue, cost, and margin work in Excel or Sheets. Comfort diagnosing messy cross‑functional problems and proposing a path forward. A working fluency with AI tools – you use them daily and know when to reach for them. Enough technical curiosity to ask good questions of engineers and automation platforms – you don’t need to code, but you should know what’s possible. Data analytics chops (SQL, dashboarding, or similar) – particularly useful for the content scorecard work. Nice to Haves MBA or equivalent cross‑functional breadth. Prior founder experience (successful or otherwise – either counts). Background in media, content, or adjacent businesses. Direct FP&A; or finance experience. Salary Statement This full‑time position is available as either a remote or hybrid position (depending on location), with an annual salary in the range of $120,000 to $160,000 CAD. The range is a guide for the expected skills, knowledge and experience for new hires based in Canada only. Seniority level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, and abilities of the applicant, equity with other team members, and alignment with market data. This means ranges will vary for candidates based outside of Canada and/or at different seniority levels. In addition to annual salary, full‑time employees are eligible for a discretionary bonus and a comprehensive benefits package. Diversity, Equity and Inclusion Black and White Zebra is an equal‑opportunity employer and considers all candidates for employment regardless of race, color, religion, sex, national origin, citizenship, age, disability, marital status, military or veteran’s status (including protected veterans, as may be required by federal law), sexual orientation or any other category protected by law. We celebrate all backgrounds and attributes that continue to help make our team impactful, iterative, adaptable, and fun! Apply on Kit Job: kitjob.ca/job/2prc69