Hybrid CRM Business Analyst in Canada (Kelowna)

Elevate your career as a CRM Technical Business Analyst with CCS in cities across Canada. This hybrid role emphasizes requirements gathering and Salesforce platform expertise. CCS is looking for a skilled analyst to help identify business requirements and translate them into clear functional specifications. You will work alongside Salesforce Admins, Developers, and various stakeholders to ensure the platform meets organizational needs while implementing best practices. Key Responsibilities: - Gather and analyze requirements from stakeholders - Lead sessions to capture business needs for Salesforce - Document user stories, process flows, and data models - Support Agile backlog refinement and story grooming - Collaborate with teams to implement scalable solutions Requirements: - 3-5 years of CRM solutions experience, including Salesforce - Robust skills in business requirement documentation - Familiarity with Agile frameworks and backlog management - Bilingualism in French/English preferred - Salesforce Administrator certification is highly preferred Become a key player in transforming lives through technology at CCS. Apply on Kit Job: kitjob.ca/job/2ps45i