Director, Contract Management & Performance (Kelowna)

Are you looking for a new and rewarding leadership challenge in healthcare? Interior Health has an exciting opportunity for Director of Clinical Operations at Kelowna General Hospital. This role will oversee Inpatient Surgery, Ambulatory Care, and Women's and Children's programs. Employee & Family Assistance Programs Employer paid training/education opportunities Employer paid vacation Extended Health & Dental coverage Relocation Allowance may be provided The Director of Clinical Operations is responsible for the overall administrative leadership and management of assigned clinical patient care programs and services. Working closely with the medical leadership, the Director oversees effective daily operations for the service area by establishing the operational framework and infrastructure needed to support planning, service delivery and allocation and management of all physical, human, and financial resources. With a strong focus on patient and family centered care and quality improvement, this position leads and supports the continuous improvement of care processes within the assigned portfolio. In collaboration with their physician dyad partners, develops strategies to ensure quality evidence-based clinical patient care service delivery within the programs to ensure sustainability of services consistent with the established priorities and the vision, values, and strategic direction of Interior Health. Fosters strategic and working relationships with internal and external partners to identify and plan responsive delivery systems and services and to discuss and resolve issues related to them, in support of effective and efficient integration of healthcare services and resources throughout the organization. Develops an operational framework for staffing and service delivery through collaborative partnerships that support patient and family centered care, patient safety and quality of care, evidenced based practices, sound risk management, process improvement and optimum utilization management. Develops and effectively manages capital and operating budgets that complement strategic directions within existing fiscal constraints. Provides overall leadership and direction for operational staff that supports achievement of required outcomes and ensures adherence to accreditation, regulatory, professional and safety standards. Ensures clear performance objectives and indicators are in place to assess the delivery of services within the designated clinical patient care service areas. Establishes effective administrative systems for maintaining, evaluating, and reporting on the operations of the portfolio. Establishes systems and processes to evaluate performance of programs and services aligned with corporate direction. Responds to patient care issues and public concerns in a supportive and goal-oriented manner, facilitating communication to affect positive outcomes. In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work workplace through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations, and implementing required corrective actions. Education, Training, and Experience Bachelor’s degree in a health-related field, supplemented by a master’s degree in health, business, or related field. Or an equivalent combination of education, training, and experience. Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit). # Apply on Kit Job: kitjob.ca/job/2psb0q