Host/Support (Kelowna)

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for Host/Support staff. We are also on a bus route, with a stop just outside of the hotel. Our complimentary shuttle also picks up our employees from the bus loop at UBCO What will you be doing? The Host/ Support position supports front-of-house and food service operations to ensure a smooth, welcoming, and efficient dining experience. This role includes hosting, food running, and expediting duties. Reporting to the Food & Beverage Manager, the associate maintains service flow, cleanliness, and guest engagement in a fast-paced environment. - Greet guests with a warm and friendly attitude - Assist in seating guests and managing waitlists using tools like OpenTable - Answer basic guest questions about menu items, dietary needs, and restaurant services - Be aware of special guest requests (e.g., birthdays, anniversaries) and communicate with the service team - Maintain the cleanliness and organization of the host stand and entrance area - Run food from the kitchen to guests, ensuring plates go to the correct person without auctioning off - Organize and support the expo line to maintain food quality and presentation standards - Coordinate food timing and flow between kitchen and service staff - Restock and maintain service areas such as the coffee station and pass - Clear and clean tables quickly and reset them for the next guests - Maintain tidiness of all guest-facing and back-of-house areas - Empty garbage bins, handle recycling, and change linen bags as needed - Follow all food safety, hygiene, and sanitation protocols - Understand basic causes of food contamination and practice safe handling - Assist with in-room dining deliveries and banquet setups: including event setup & takedown, serving and participation in off-site events - Communicate guest feedback or special comments to servers and management - Support team members during busy periods by anticipating needs and helping where necessary - Help monitor table turnover and guest flow to maximize seating efficiency - Use basic functions of the POS system to support order entry or payment - Stay informed on basic hotel information, restaurant layout, and special promotions - Perform other duties as assigned by supervisors or managers What are we looking for? To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: - Serving it Right Certification - Positive attitude - Positive communication skills - Committed to delivering high levels of customer service - High attention to detail - Ability to work effectively & remain calm working in fast-paced environment - Sufficient time management skills - Ability to work on their own and with teams Perks - Extended Health and Dental Benefits - World-wide accommodation and dining discounts with Marriott brands - An excellent work environment, with a focus on staff recognition and teambuilding - Room for growth and development. Don't miss this exciting opportunity to join our Four Points family! t9qkBhWETc Apply on Kit Job: kitjob.ca/job/2pszsq