Remote Insurance Operations Manager at Empire Life (Kingston)

Lead impactful insurance operations with Empire Life as a Remote Insurance Operations Manager. Enhance team performance and customer service across Canada in a dynamic role that influences positive changes. Empire Life is currently seeking an experienced Insurance Operations Manager to strengthen their Retail Operations team. This full-time role blends leadership, strategic change management, and customer service excellence. You will manage team performance, ensure compliance, and drive improvement initiatives, all while working remotely or in a hybrid mode from Kingston. Key Responsibilities: • Provide effective leadership and decision-making for team operations • Monitor performance against objectives and service standards • Develop and uphold operational policies and procedures • Guide the team in responding to inquiries and issues swiftly • Implement process improvements based on analytics and performance metrics Requirements: • 5+ years in insurance or financial services • Proven management or supervisory experience • Strong knowledge of operational KPIs and processes • Excellent analytical and interpersonal skills • University degree in business or relevant experience Elevate insurance operations while delivering exceptional customer service and team development as Empire Life's Operations Manager. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2o9369