Insurance Operations Leader - Remote or Hybrid (Kingston)

Drive business excellence at Empire Life as an Insurance Operations Manager. This remote or hybrid position focuses on leadership and operational strategies within the insurance sector across Canada. As part of Empire Life's Retail Operations team, you will oversee a range of managerial functions to enhance both team dynamics and customer satisfaction. The role requires you to establish effective policies, mentor your team, and actively participate in strategic projects to advance the company's operational goals. Your leadership will inspire a culture of improvement and engagement. Key Responsibilities: - Lead strategic change management initiatives - Ensure operational compliance and performance measurement - Foster a customer service-driven workplace - Analyze performance data to influence decision-making - Coach team members on development and training needs Requirements: - 5+ years of experience in the insurance industry - Solid management or supervisory background - Familiarity with change management principles - Proficiency in Microsoft Office Suite - Completion of a business-related degree Shape the future of insurance operations with Empire Life, enhancing service quality and team empowerment. Apply on Kit Job: kitjob.ca/job/2pbp6s