Empire Life Insurance Operations Manager Role (Kingston)

Join Empire Life as an Insurance Operations Manager, managing a hybrid or remote team across Canada. Be a pivotal player in enhancing operational excellence and customer engagement within the insurance industry. In this integral role within Empire Life's Retail Operations team, you will guide a dedicated team towards achieving service excellence and operational efficiency. You will craft strategies that directly influence the customer experience and develop a robust framework for team performance. This position offers the chance to implement meaningful changes while fostering a service-oriented atmosphere. Key Responsibilities: • Oversee daily operations and ensure performance targets are met • Establish and refine team protocols and standards • Mentor staff and aid in their skilled growth • Facilitate responses to client inquiries efficiently • Monitor and improve internal processes continuously Requirements: • Minimum 5 years in insurance or financial services • Proven leadership experience in operations • Strong knowledge of KPIs and performance metrics • Excellent communication and problem-solving skills • University degree or relevant experience Become a champion of operational success at Empire Life, where your insights and leadership will thrive. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pejwb