Strata Hotel Guest Service Agent Position, Kingston

Become a Guest Service Agent at the Strata Hotel in Kingston, Ontario. Provide outstanding customer service and coordinate guest experiences in this part-time role.

In this vital position, you will report to the Front Desk Supervisor and assist in managing guest inquiries and reservations smoothly. Previous experience in hotels or restaurants is required, alongside excellent English communication skills. Your customer-oriented mindset will be crucial for handling reservations and upselling services.

Key Responsibilities:• Address guest inquiries via phone, email, and online platforms • Coordinate arrivals and departures with great attention • Promote the hotel’s services to enhance guest satisfaction • Collect payments efficiently through our PMS • Manage guest complaints and resolve issues effectively

Requirements:• Relevant hotel or restaurant experience is essential • Strong oral and written communication skills in English • Ability to perform under pressure in busy situations • Flexible with scheduling, including evenings and weekends • Smart Serve certification is mandatory

Deliver quality service and create memorable guest experiences at Strata Hotel in Kingston. #J-18808-Ljbffr