Assistant Supervisor, Recreation Programs, Aquatics, Kingston

The Role Reporting to the Supervisor, Aquatics, the Assistant Supervisor, Recreation Programs Aquatics, is responsible for the development of the master scheduling of aquatic programs. This position is the point of contact and liaison for aquatic programs participants, rentals, and volunteer groups. The Assistant Supervisor, Aquatics, provides support and recommendations to the Supervisor on administrative, customer services improvements and supports aquatic staff teams in the delivery of services.

Meet your department We provide high-quality, accessible recreation opportunities across Kingston’s facilities, including arenas, pools, marinas, sports fields, and community centres. Our team ensures these spaces are well-maintained and welcoming, supporting programs, groups and activities that bring people together and promote active living.

What you’ll do

Assist with the supervision of part time, full time, and student employees; provide training, on-call support and develop staffing schedules.

Ensure a safe aquatic environment for the public and staff in accordance with applicable regulations, guidelines, policies, and procedures.

Perform work in accordance with the provisions on the Occupational Health and Safety Act and Regulations and all corporate/departmental policies and procedures related to Occupational Health and Safety.

Assist with recruitment, hiring, and evaluation of student aquatic employees.

Conduct regular staff training sessions to ensure policies and procedures are communicated effectively, quality standards and records are maintained, staff are prepared for emergency response, and rescue skills are retained.

Help ensure that all aquatic part-time staff have the required qualifications.

Maintain the tracking system for staff qualifications.

Support bookings and prepare the master program schedule.

Act as liaison for aquatic events and meet with representatives from various rental groups.

Propose, establish, and operate comprehensive Aquatic Programs and special events in cooperation with the facility team.

Provide timely and effective resolution of customer complaints that meets the customers' expectations using solid judgment, decision making and effective communication skills.

Lead on preparation and updating the website and marketing materials.

Assist with the preparation and updating of programming content in“XplorRecreation”.

Provide direction and information to the Customer Experience division on all aspects of Aquatic Programs.

Provide leadership to outdoor pool or satellite operations.

Monitor, prepare and approve part-time payroll and provide reports as needed.

Participate as part of the building supervisory team and assist in the general supervision of the building, programs, and staff.

#J-18808-Ljbffr