Customer Service - Purchaser, Baie-D'Urfé

Job Description Posted Wednesday, February 11, 2026 at 5:00 AM

Don’t skip a beat, apply to JAM Industries!

JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears?

Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

Summary We’re looking for a detail-oriented

Purchaser (Buyer)

to manage purchase orders, supplier follow-ups, and inventory availability for both

local and international suppliers . You’ll work daily with

JDE (JD Edwards), StockIQ, and JIMS

to plan demand, place orders, expedite deliveries, and support internal stakeholders with timely and accurate purchasing execution.

Essential Duties and Responsibilities

Create, review, and release

purchase orders

in

JDE (JD Edwards)

and maintain accurate purchasing records.

Use

StockIQ

(or demand/inventory planning tool) to support

replenishment, forecasts, and reorder recommendations .

Work in

JIMS

to support purchasing workflows and coordination with internal teams.

Manage supplier communication (pricing, lead times, availability, MOQs, backorders, substitutions).

Expedite delayed orders and proactively resolve supply issues to protect service levels.

Coordinate with internal stakeholders (receiving, logistics, technicians, CSRs, sales/operations) to ensure correct priorities and on-time supply.

Validate vendor confirmations, shipping details, and documentation (commercial invoices, packing lists, customs-related info when applicable).

Maintain accurate item and supplier data (lead times, minimums, pricing, supplier part numbers) and support master-data improvements.

Support cost control: negotiate within guidelines, identify alternates, and flag price increases.

Follow internal purchasing policies and compliance requirements.

2+ years experience in

purchasing / procurement / buying

(distribution, manufacturing, service parts, or MRO is a plus).

Comfortable working with

ERP/MRP systems

(experience with

JDE/JD Edwards and StockIQ

strongly preferred).

Strong follow-up skills with suppliers and ability to manage multiple open priorities.

Excellent attention to detail (quantities, pricing, lead times, shipping terms).

Strong communication skills (email + phone) and professional supplier relationship management.

Proficiency with Excel (filters, lookups, basic analysis).

Nice-to-have

Experience buying from

international suppliers

(currency, Incoterms, freight, customs documentation).

Knowledge of service parts, electronics parts, industrial/MRO items, or technical products.

Bilingual French/English (if relevant for your workplace).

Ready to join our team? Here is why we are one big, happy JAMily…

Group Insurance Benefits: Health&Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability.

Wellness Incentive Program and an Employee Assistance Program.

RRSP matching program.

Work-life balance is key: Flextime, summer hours, paid vacation, personal time off.

We value work life balance and offer a casual and fun environment.

Lively social calendar…there's always something for everyone!

Generous employee discount on all our cool gear.

On-going learning opportunities.

Not to mention the opportunity to work in a highly talented, winning team!

Safety Statement We are committed to providing a safe and healthy work environment. All candidates should expect adherence to workplace safety protocols, including compliance with local health and safety regulations and internal safety standards.

Diversity Statement We value diversity and inclusion, striving to create a culture where everyone feels included and celebrated. We are committed to flexible working arrangements to meet the diverse needs of our team members and stakeholders. Join us in shaping the future of DCC Technology and drive forward initiatives that make a real difference.

Come JAM with us… we not only work hard but play just as hard. Want to take your career to the next level? Click here to view all our current openings! Apply Online!

While we appreciate your interest, please note that only qualified candidates will be contacted.

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