Client Service Representative, 15h/weekly - Montreal, QC, Kirkland

What you’ll be doing

As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced Banking Center and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Client Service Representative you’ll answer questions, assist with transactions, and proactively connect clients with the right team members, becoming the first line of support as clients work toward their financial goals.You’ll be flexible with banking centre hours, which may include evenings and weekends, and may be required to work at multiple banking centres within a reasonable travel distance. How you’ll succeed

Client engagement– Help clients manage their accounts and products, focus on the client experience, and connect clients to the right CIBC team members who can help them reach their goals. Problem solving – Listen, ask questions, and put yourself in the client’s shoes. Take accountability for client issues andcollaborate with others to create better solutions.Leveraging technology– Become a technology expert, introduce clients to our mobile banking applications, and help them better manage their banking needs. Who you are

You put our clients first and engage with purpose to find the right solutions. You go the extra mile because it’s the right thing to do, you’re goal‑oriented, and you’re motivated by accomplishing your goals and delivering your best to make a difference. You love to learn, you’re passionate about people, and you find meaning in relationships. You bring your real self to work, live our values of trust, teamwork, and accountability, and serve a diverse network of partners.What CIBC offers

Competitive salary, incentive pay, banking benefits, a benefits program*, a defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers– our social, points‑based recognition program. We cultivate a culture where you can express your ambition through initiatives such as Purpose Day, a paid day off dedicated to your growth and development.What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, contact Mailbox.careers‑. You must be legally eligible to work at the specified location(s) and, where applicable, have a valid work or study permit. We may ask you to complete attribute‑based assessments and other skills tests (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process.Location

Kirkland‑Saint‑Charles&Hymus Employment type

Regular Weekly hours

15

#J-18808-Ljbffr